General conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of our privacy policy and these terms and conditions, please do not continue accessing the virtual store as a customer and to not purchase or payment. Any complaints must be addressed to the customer service department through the email info@chaytton.com.

www.loquesea.com is a website which has been created, is maintained and is property of the company Chaytton Madrid SL. Our company address is Barrio el Dueso 9, 39120, Piélagos, Cantabria (Spain) and our company registration number is B39819883.

Product Appearance
Please understand that no two pieces of wood are identical. Therefore, no two pairs of Chaytton wooden sunglasses will be exactly alike. You can expect small differences in each wood product. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation.

Taxes & Import Fees
Chaytton has no control over any actions taken by the customs or the chosen package delivery service. The customer is responsible for any customs charges that may be applied to the shipment. Customs determines these charges and Chaytton has no way of knowing what these charges may be.

Warranty
Chaytton offer two years warranty against manufacturing defects. This does not cover breaks or cracks from misuse or accidental damage. To claim under the warranty, you must provide the invoice of purchase and pay the costs of all shipping charges. We recommend that you choose a type of shipping that allows tracking of the package sent. If the product has a manufacturing defect, we will return the full cost of the product or replace it without any further costs on your part. This right applies only in the case that the product and its original packaging are returned in the same condition as it was received.

The warranty does not cover the following:

  • Damage caused by impact or force including cracks, scratches, broken pieces, animal chewing, or pulled hinges.
  • Damage caused by environmental conditions including exposure to heat, cold, water, and sun.
  • Scratches on the lenses which are as a result from normal use and wear.

Intellectual and industrial rights
The rights in the designs and content of this website from design texts, graphics, logos, icons, software, commercial names, brands, industrial drawings and any other signs that are susceptible to industrial and commercial use are owned by Chaytton. You may not copy, reproduce, modify, distribute display, post or transmit any part of this site without permission.

Method of payment
Visa: We currently accept any credit or debit Visa card.

PayPal: Orders can also be conducted through PayPal, which is the largest and most trusted online payment processor in the world. Paypal allows you to use your own Paypal account, or to enter the details of your credit card to make the payment. Once you confirm the order, you will receive an email to confirm reception of your order. Your order won’t be shipped when we receive payment confirmation from Paypal.

Return policy
If for any reason you are not fully satisfied, you may return your whole purchase or part of it within 14 working days from the date of delivery. This right applies only in the case that the product and its original packaging can be returned in the same condition with all the original labels still on the product as it was received. To return or change an order, please write to info@chaytton.com explaining the reason. Once we have received it and checked that it is correct, we will send the new product or return the price within 14 days. Return shipping are paid by the consumer.

Delivery
Shipments are via DHL.

Deliveries shall be made during normal office hours.

Our postage rates are:

European Union (VAT not included)
Destination Cost Shiping time (working days)
Spain 5 € 1
Ceuta and Melilla 5 € 1
Balearic Islands 5 € 1
Canary Islands 10 € 2
Portugal, France, Italy, Monaco and Belgium 10 € 1
Netherlands, Luxembourg, UK, Germany, Ireland, Sweden, Austria, Denmark, Finland and Greece 13 € 1
Gibraltar 15 € 2
Bulgaria, Croatia, Cyprus, Slovakia, Slovenia, Estonia, Hungary, Lithuania, Latvia, Malta, Poland, Czech Republic and Romania 25 € 1-2

 

Non-EU countries
Destination Cost Shiping time (days)
USA & Canada 13 € 2
Jersey, Liechtenstein, Morocco, Norway, San Marino and Switzerland 15 € 1-3
Latin America 20 € 3-4
Rest of the world 25 € 3-6

*Chaytton not liable for any additional costs for customs.